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Remote: Membership Services Manager, Call Center Associate + Chapter Director wanted by CCRA – Travel Commerce Network

CCRA – Travel Commerce Network – Posted by Tiffany Owens | 30 May 2017
Anywhere Freelance / Contract

Job Description

Ready to Join One of the Most Dynamic Companies in Travel?

Are you looking to grow your career with an organization that’s constantly on the move? One that values your input, your expertise and your work/life balance? CCRA is proud to have cultivated a culture with a real entrepreneurial spirit and drive to grow and change. Whether your new position lies within our industry-leading call center, our expanding Global Partner Network or with our global TRUE network and beyond, we’re in need of driven professionals who are passionate about possibilities in the travel industry!

Membership Services Manager

Division: Membership Services | Reports to: Vice President, Membership Services | Location: Remote/Virtual

Our Membership Services Manager is enthusiastic about the business of travel and takes membership recruitment and retention to new heights through impeccable customer service, building connections and retaining relationships.

Working directly with CCRA’s current and prospective members, and engaging them with CCRA products and services will help you deliver the value needed to support their present and future business goals.

Your Responsibilities

  • Resolving day-to-day membership support calls and emails.
  • Management of CCRA’s Hotel Booking Portal calls, inquiries and resolutions. Teach agencies and members to use the portal via webinars, communicate with portal inventory providers, travel agents and their clients.
  • Management of travel industry accreditation applications and the on-boarding process.
  • Approval/denial of Accredited Agency applications and assigning/removing TRUE codes as needed.
  • • Management of the membership ID card distribution process.
  • • Processing of all new memberships as well as renewals and provide welcoming materials to all members.
  • Updating of member records with new information received from or about members.
  • Reporting from the member database as requested.
  • Maintenance of the overall completeness and integrity of the membership database.
  • Swift response to all member inquiries and requests for assistance.
  • Provide a personable and professional customer service to members and prospective members.

Requirements for Consideration

  • Bachelors Degree in business or a related field.
  • Ability to establish and maintain interpersonal relationships with members.
  • Exceptional written and oral communication skills.
  • Experience with database management, contact management software, CMS and light website maintenance and updating.
  • High proficiency with MS Office
  • Ability to work well independently, make sound and timely decisions and resolve issues.
  • Strong team player with a can-do attitude and is flexible to change.
  • Results-oriented and has a superior level of attention to detail and is able to multi-task.
  • Ability to travel as needed.
  • Some experience working in the travel industry desired but not required.
  • Proficiency in a second language desired but not required.

If this position sounds like the next logical step in your career, please drop what you’re doing and send a carefully written cover letter + fresh resume to HR Guru Brenda Woodard today: brenda.woodard -at- ccra.com. Don’t forget to tell them you saw it on MDN!

FT Call Center Associate

Division: 24/7 Call Center Solutions | Reports to: Vice President, 24/7 Call Center Solutions | Location: Remote/Virtual

CCRA 24/7 Call Center Solutions employs the best of the best – we are proud to have a broad network of travel agents located nationwide who provide unparalleled service and support to our valued customers. If you’re passionate about travel, helping people and providing great service, we want you.

We’ll reward you for your excellence with a very competitive salary and benefits (Full Time Agents Only), as well as a positive, empowering environment designed to help you succeed. You don’t even need to be in Fort Worth, Texas, you can perform your duties from anywhere in the US! Sound like a good fit? Then please drop what you’re doing and apply!
As a CCRA 24/7 Call Center Solutions travel agent candidate, you’ll participate in instructional reservation training in a fast-paced call center environment. You’ll need to complete our virtual training program that includes learning how CCRA creates new reservations as well as changing existing domestic air, car and hotel reservations in four (4) airline GDS systems. But don’t worry, we’ll help you get there.

The Fine Print (Requirements)

  • You must successfully complete CCRA’s accelerated instructional training.
  • You have to be available for flexible scheduling. Work schedules primarily consist of weekday evenings and weekends.
  • You’ll definitely need to possess a minimum of 2-3 years of corporate travel agent experience.
  • Of course you are very PC proficient.
  • You’ll demonstrate a thorough understanding of airline fare rules.
  • You’re able to provide consistently professional quality customer service at all times.
  • You’re able to assist callers with travel needs while adhering to supplier and CCRA policies and procedures.
  • You must successfully demonstrate proficiency in at least two GDS systems and a willingness to learn the other two.

If this position sounds like the next logical step in your career, please drop what you’re doing and send a carefully written cover letter + fresh resume to HR Guru Brenda Woodard today: brenda.woodard -at- ccra.com. Don’t forget to tell them you saw it on MDN!

 

CCRA Chapter Director

Division: Membership Services | Reports to: Vice President, Membership Services | Location: Remote/Virtual

It’s no secret that CCRA is growing by leaps and bounds, and we need the best to join our already amazing team of rock star Chapter Directors across the USA and beyond. We’re dedicated to helping travel entrepreneurs run successful business and thrive in today’s travel marketplace. It’s an extremely rewarding position where you’ll help shape the future of travel agents in your area. Our Chapter Directors are the elite in travel and represent the values and culture of the company.

As a CCRA Chapter Director you’ll get access to great benefits like annual trips, performance bonuses and all of the support you need to grow.

What do CCRA Chapter Directors do?

  • Hold 6 meetings per year in your local market to educate agents.
  • Manage local supplier relationships and attendance at meetings.
  • Drive growth through participation in events, social media marketing and more.
  • Attend annual conventions to brainstorm and socialize with other directors and members.

If this position sounds like the next logical step in your career, please drop what you’re doing and send a carefully written cover letter + fresh resume to HR Guru Brenda Woodard today: brenda.woodard -at- ccra.com. Don’t forget to tell them you saw it on MDN!

    Job Categories: Remote.
    Job Types: Freelance / Contract.
    Job Tags: CCRA, digital nomad jobs, remote jobs, remote work, Travel Commerce Network, travel jobs, and work at home jobs.
    Job expires in Endless