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Seattle + Boise/Remote: FT Work-at-Home Reservation Agents wanted by Alaska Airlines, paid training

Alaska Airlines – Posted by Tiffany Owens | 7 Mar 2017
109-199 2nd Ave S, Kent, WA 98032, USA Full-Time Jobs


Job Description

Seattle (Kent), Washington: FT Work-at-Home Reservation Agents

Per union agreement, this position pays $12.14/hr.

PAID TRAINING BEGINS MARCH 27 + APRIL 3 – near Seatac Airport.

Interested candidates, apply on or before: March 17, 2017

Boise, Idaho: FT Work-at-Home Reservation Agents

Per union agreement, this position pays $12.14/hr.

PAID TRAINING BEGINS MAY 1 – at Alaska Airlines’ call center in Boise.

Interested candidates, apply on or before: March 19, 2017

INFORMATION FOR BOTH POSITIONS:

KEY RESPONSIBILITIES

  • Responsible for assisting customers with travel requests by answering incoming calls and matching the features and benefits of Alaska Airlines to the needs of the passengers
  • Answer customer’s inquiries regarding all aspects of their travel on Alaska Airlines or one of our travel partners
  • Ability to handle customer questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve customer issues with first call resolution
  • Assist customers with technical website and mobile navigation needs
  • Make new reservations and change existing reservations on scheduled domestic and international flights
  • Perform both computer and inbound/outbound telephone related tasks
  • Other duties as assigned
  • Embody the Alaska Spirit and conducts oneself with Professionalism, Integrity, Resourcefulness, and Caring

HOURS

  • The call center is open 24 hours per day, 365 days per year.
  • Candidates must be flexible and willing to work any shift.WORK FROM HOME PROGRAM
    • Agents will be eligible for our work from home program after they have completed probationary period (1040 hours which is approximately 6 months).
    • Requirements for work from home program: agents must live within 100 miles of the call center, must establish and maintain designated work area; must maintain at your own expense a dedicated telephone line and high-speed, hard wired internet connection

UNION

  • Like many airline positions, Reservations Sales Agents are part of a union that will require initiation fees and monthly dues.

QUALIFICATIONS

  • High School diploma or equivalent required
  • Minimum age of 18 years old
  • Must be authorized to work in the United States
  • Demonstrated proficiency and agility with adopting, utilizing and navigating new and rapidly changing technologies and applications on handheld and other multi-media devices required
  • Demonstrated knowledge and aptitude to use computers and related technology skillfully required
  • Fluent in Spanish highly preferred
  • Proficient keyboard skills required
  • Must have strong customer service skills and a professional and pleasant phone demeanor
  • Must possess exceptional verbal and interpersonal communication skills in order to assist customers and interact with coworkers
  • Proven ability to continually learn and understand changing job-related policies and procedures, company products, services and promotions in an efficient manner required
  • Adaptable to performing work according to set procedures required
  • Excellent attendance and reliability required
  • Must be flexible to work any shift assigned within a 24 hour/day, 7 day/week, 365 day/year operation including weekends, holidays and overtime as needed. Hours could include late nights and early mornings.

    OUR CULTURE – ALASKA AIRLINES

    For eligible employees, our company offers a unique total rewards package that few companies can match, including;

    • insurance coverage for medical, dental and vision care
    • 401(k) retirement savings plans
    • monthly and annual incentive bonus plans
    • paid time off
    • generous employee travel program

    Each day, we are guided by our core values of Professionalism, Caring, Resourcefulness, Integrity and Alaska Spirit at work and in our communities. Alaska Airlines also fosters a diverse and inclusive culture and is an Equal Opportunity Employer.

    ALASKA AIRLINES’ STORY

    Alaska Airlines is one of the most respected names in aviation and flies throughout its namesake state and the Lower 48, as well as to Hawaii, Canada, Mexico, Costa Rica and Cuba. Our roots date to 1932 and are symbolized by the Alaska Native painted on the tails of our aircraft. Guided by what we call the “Alaska Spirit”, we pride ourselves on providing a lifeline to remote communities while delivering renowned service to everyone we fly. This commitment has brought us national and international recognition. We’ve been honored with a variety of awards by readers of Travel + Leisure, Conde Nast Traveler, USA Today and others. Alaska, with Virgin America, is the premier airline for people on the West Coast, and together with its sister carrier Horizon Air, flies to more than 118 destinations. The two airlines are subsidiaries of Alaska Air Group Inc. (NYSE:ALK) with annual revenues exceeding $7 billion.

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    Job Categories: Remote.
    Job Types: Full-Time Jobs.
    Job Tags: Alaska Air Group Inc, Alaska Airlines, Alaska Airlines jobs, Alaska Spirit, Boise, Canada, Conde Nast Traveler, costa rica, Cuba, Hawaii, Horizon Air, Idaho, Kent, Mexico, remote jobs, remote work, SeaTac, Seattle, Travel + Leisure, travel jobs, USA Today, Virgin America, Washington, work at home jobs, and work from home jobs.